Your call is important to us

A comedy/horror scenario, but mostly comedy. Zombies are pummeling at your doors and you have to call emergency services. Sadly, the call centers are overworked, what with all the zombies roaming around, and you have to deal with automated phone menus and unhelpful operators. After testing, it seems that often the randomly picked operator will start as generic the first time they talk, before the story card detailing them is loaded into the input. I'm not sure how to solve that.